Milton N. Allen
Consultant, Director and Trustee, Profit and Not-for-profit Organizations
Audit Committee member, Executive Committee member, Independent director

B. Charles Ames
Partner, Clayton, Dubilier & Rice, Inc. (investment banking)
Audit Committee member, Independent director

Charles A. Davis
Chairman and Chief Executive Officer, MMC Capital, Inc. (private equity investing)
Compensation Committee member, Nominating and Governance Committee member, Independent director

Stephen R. Hardis
Chairman of the Board, Axcelis Technologies, Inc. (manufacturing)
Executive Committee member, Investment and Capital Committee member, Nominating and Governance Committee member, Independent director

Bernadine P. Healy, M.D.
Medical & Science Columnist, U.S. News & World Report, (publishing)
formerly President and Chief Executive Officer, American Red Cross (emergency services)
Compensation Committee member, Independent director

Jeffrey D. Kelly
Executive Vice President and Chief Financial Officer, National City Corporation (commercial banking)
Investment and Capital Committee member, Independent director

Philip A. Laskawy
formerly Chairman and Chief Executive Officer, Ernst & Young LLP (professional services)
Audit Committee member, Independent director

Peter B. Lewis
Chairman of the Board
Executive Committee member

Norman S. Matthews
Consultant, formerly President, Federated Department Stores, Inc. (retailing)
Compensation Committee member, Nominating and Governance Committee member, Independent director

Glenn M. Renwick
President and Chief Executive Officer
Executive Committee member

Donald B. Shackelford
Chairman, Fifth Third Bank, Central Ohio (commercial banking)
Investment and Capital Committee member, Independent director

Bradley T. Sheares, Ph.D.
President, U.S. Human Health Division of Merck & Co., Inc. (health care)
Independent director



Peter B. Lewis
Chairman

Glenn M. Renwick
President and Chief Executive Officer

W. Thomas Forrester
Vice President and Chief Financial Officer

Charles E. Jarrett
Vice President, Secretary and Chief Legal Officer

Thomas A. King
Vice President and Treasurer

Jeffrey W. Basch
Vice President and Chief Accounting Officer



Interested parties have the ability to contact non-management directors as a group by sending a written communication clearly addressed to the non-management directors or any one of the following:

Peter B. Lewis, Chairman of the Board, The Progressive Corporation, 6300 Wilson Mills Road, Mayfield Village, Ohio 44143 or e-mail: peter_lewis@progressive.com.

Philip A. Laskawy, Chairman of the Audit Committee, The Progressive Corporation, c/o Ernst & Young, 5 Times Square, New York, New York 10036 or e-mail: philip_laskawy@progressive.com.

Charles E. Jarrett, Corporate Secretary, The Progressive Corporation, 6300 Wilson Mills Road, Mayfield Village, Ohio 44143 or e-mail: chuck_jarrett @progressive.com.

The recipient will forward communications so received to the non-management directors.



The Annual Meeting of Shareholders will be held at the offices of The Progressive Corporation, 6671 Beta Drive, Mayfield Village, Ohio 44143 on April 16, 2004, at 10 a.m. eastern time. There were 4,103 shareholders of record on December 31, 2003.



The principal office of The Progressive Corporation is at 6300 Wilson Mills Road, Mayfield Village, Ohio 44143.
Phone: 440-461-5000
Web site: progressive.com



For assistance after an accident or to report a claim, 24 hours a day, 7 days a week, call: 1-800-PROGRESSIVE (1-800-776-4737).

To check rates available to you from Progressive and other leading auto insurance companies, call: 1-800-PROGRESSIVE (1-800-776-4737) or visit: progressive.com.

For 24 Hour Customer Service, call: 1-800-PROGRESSIVE (1-800-776-4737)



Baker & Hostetler LLP, Cleveland, Ohio



If you have questions about a specific stock ownership account, write or call: National City Bank, Corporate Trust Operations, Dept. 5352, 4100 W. 150th St., Cleveland, Ohio 44135. Phone: 1-800-622-6757.



Progressive supports qualified not-for-profit organizations working to reduce the human trauma and economic cost of auto accidents. In addition, The Progressive Insurance Foundation, established in December 2001, will contribute to qualified tax-exempt organizations that are financially supported by Progressive employees.



The Progressive Corporation's Common Shares (symbol PGR) are traded on the New York Stock Exchange. Dividends are customarily paid on the last day of each quarter. The 2004 quarterly dividend record dates, subject to Board approval, are as follows: March 12, June 11, September 10 and December 10.



The Company's Corporate Governance guidelines and Board committee charters are available at: progressive.com/governance, or may be requested in print by writing to: The Progressive Corporation, Investor Relations, 6300 Wilson Mills Road, Box W33, Mayfield Village, Ohio 44143.



Any employee or other interested party with a complaint or concern regarding accounting, internal accounting controls or auditing matters relating to the Company may report such complaint or concern directly to the Chairman of the Audit Committee, as follows:

Philip A. Laskawy, Audit Committee Chairman, c/o Ernst & Young, 5 Times Square, New York, New York 10036, Phone: 212-773-1300, e-mail: philip_laskawy@progressive.com. Any such complaint or concern also may be reported anonymously over the following toll-free Alert Line: 1-800-683-3604. The Company will not retaliate against any individual by reason of his or her having made such a complaint or reported such a concern in good faith. View the complete procedures at progressive.com/governance.



The Company will not retaliate against any officer or employee of the Company because of any lawful act done by the employee to provide information or otherwise assist in investigations regarding conduct that the employee reasonably believes to be a violation of Federal Securities Laws or of any rule or regulation of the Securities and Exchange Commission or Federal Securities Laws relating to fraud against shareholders. View the complete Whistleblower Protections at progressive.com/governance.



The Progressive Corporation does not maintain a mailing list for distribution of shareholders' reports. To view Progressive's publicly filed documents, shareholders can access the Company's Web site: progressive.com/sec. To view its earnings and other releases, access progressive.com/investors. To request copies of public financial information on the Company, write to: The Progressive Corporation, Investor Relations, 6300 Wilson Mills Road, Box W33, Mayfield Village, Ohio 44143, e-mail: investor_relations@progressive.com or call: 1-440-395-2258. For financial-related information, call: 1-440-395-2222 or e-mail: investor_relations@progressive.com. For stock ownership account information, call: National City Bank at 1-800-622-6757. For all other Company information, call: 1-440-461-5000 or e-mail: webmaster@progressive.com.

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