Code of Business Conduct
and Ethics
Complete Code of Conduct (1.05MB)
A Message From CEO Glenn Renwick
The Code of Business Conduct and Ethics is a comprehensive document that sets behavioral standards for Progressive people, states clearly what we expect of ourselves and each other, and confirms our commitment to conduct our business in accordance with all applicable laws.
Of equal importance is this Code's message about the manner in which we conduct our business and how we interact with our customers, agents, regulators, co-workers and others. This Code emphasizes Progressive's commitment that, in all of our dealings, we will act with fairness, decency and integrity and in accordance with the highest ethical standards.
Progressive's Core Values serve as the foundation for
this Code:
Integrity
We revere honesty. We adhere to high ethical standards, report promptly and completely, encourage disclosing bad news and welcome disagreement.
Golden Rule
We respect all people, value the differences among them and deal with them in the way we want to be dealt with. This requires us to know ourselves and to try to understand others.
Objectives
We strive to communicate clearly Progressive's ambitious objectives and our people's personal and team objectives. We evaluate performance against all of these objectives.
Excellence
We strive constantly to improve in order to meet and exceed the highest expectations of our customers, shareholders and people. We teach and encourage our people to improve performance and to reduce the costs of what they do for customers. We base their rewards on results and promotion on ability.
Profit
The opportunity to earn a profit is how the competitive free-enterprise system motivates investment to enhance human health and happiness. Profits reflect our customers' and claimants' increasingly positive view of Progressive. We value all Progressive people's well-being and strive through their efforts to give back to our communities.
This Code, in addition to the Core Values, is intended to provide general guidance to cover most situations. Annually, all employees, Executive Officers and Directors are required to confirm that they are aware of their responsibility to adhere to this Code. If you are ever uncertain whether or not a particular action is either prohibited by or covered by this Code, it is your responsibility to call the Chief Legal Officer or Corporate Compliance Officer to ensure you are in compliance.
I have great faith in Progressive people and am confident that we will continue to live up to the highest standards of both this Code and our Core Values.
Last updated: March 1, 2008
